FAQ | Lone Star Events & Tents

Frequently Asked Questions

Q: How long can I keep the rental?

A: Our standard inflatable rental time is up to 8 hours, then $10 per hour thereafter. Tent, table and chair rentals are for 1-3 days. We typically deliver the rental 1-2 hours prior to the event. We will make every effort to accommodate your schedule and coordinate appropriate pickup and drop-off times. We also offer overnight/extended inflatable rentals for an extra charge of $25.

Q: What method of payment do you accept?

A: We accept cash, business check and all major credit cards. Please let us know which payment works best for you when making your reservation. If you are paying in cash we ask that the cash is ready upon delivery.

Q: How far in advance should I make the reservation?

A: We encourage you to make the reservation as far in advance as possible, especially during peak times of the year (Spring & Summer).

Q: Do you require a deposit?

A: Yes. All orders require a 50% non-refundable deposit, after 24 hours of booking deposits become non-refundable. Cancellations need to be at least 21 days prior to your event date. Any cancellation prior to 21 days can receive a refund for any money paid over the deposit amount. The deposit will be a raincheck/credit for a future rental for 1 calendar year of the cancellation date. Any cancellation made within 21 days of the event date will result in the loss of deposit (no raincheck or credit) and all money paid on the order.

Q: What happens if it rains or rain is in the forecast?

A: We will not deliver the inflatable if there's a greater than a 60% chance of rain. Light passing rain will not prevent delivery, however, strong storms and high winds are a major safety concern that we cannot avoid. If weather causes us to not deliver, the full amount you've paid will be kept as a raincheck that is good for one year. You have the right to reschedule or cancel the order for a later date BEFORE delivery. Once the unit has been delivered - or is on the way for delivery - we will not offer a credit - regardless of the amount of time you used the unit. Example: If we drop off at 11am and it rains from 2pm-4pm and the pickup is at 6pm, we will not offer any credit or refund because it rained for 2 hours during your party. Cancellation must be made prior to delivery.

Still have a question? Call or Text: 800-697-7156